Private Office Service Agreement

updated 16 August, 2026

1. What's Covered (Services) & Additional Services

"Services" in these Terms refer to your access to and use of our online member network, member-only events and offerings, space in any of our buro. locations (each, a "Premises"), and certain other related services and features we provide. The exact Services you receive will depend on the specific membership product you have purchased and the features available, which may vary by Premises.

Additional Services may be available to you in connection with specific Premises or pursuant to special features or offerings. Additional Terms may apply, and your receipt of any Additional Services means you agree to their applicable Additional Terms.

"Services" do not include products or services provided by third parties ("Third-Party Services"). Third-Party Services are provided solely by the applicable third party and are subject to separate agreements. We are not responsible for advertisements or materials relating to Third-Party Services and will not be liable for damage or loss related to their use. Access to or discounts for Third-Party Services does not constitute provision by us; you must look solely to the applicable third party for provision and compensation.

2. Changes to Our Services or These Terms

The availability and scope of the Services are subject to change at our discretion. We may modify, delete, or add to these Terms and will notify you by email or through our App / Portal. Continued use following notice constitutes agreement to the modified terms. If you do not agree, you may terminate immediately upon written notice without an early cancellation fee. Fees for the current billing cycle remain non-refundable, and your Security Deposit shall be returned in accordance with Clause 4.

3. Private Office Membership Details

  • Office Space: You are provided with a dedicated private office within the buro. building, as specified in your proposal or invoice.
  • Team Members: A complete list of all team members is required. Each team member must agree to our terms and conditions and accept the Team Member T&C in our App/Portal before access is granted.
  • Team Member Capacity: Your office is set for the capacity agreed in your proposal. Each additional team member beyond that capacity costs $100 per month.
  • Access: Your Private Office Membership guarantees 24/7 access via digital key/key tag.
  • Included Amenities: Electricity, unlimited internet use, janitorial services, backup generator, 24-hour security, furnishings, and a lockable cabinet within your office.
  • Business Address & Mail: You may use buro. as your company address. Mail and deliveries will be held in your office and you will be notified via the app. Additional Virtual Office Membership T&C apply.
  • Signage & Branding: Signage requires Management approval. A company logo may be placed on the office door within a 30x20 cm (W x H) bounding box and only in white unless approved otherwise. Repainting walls or adding logos/banners inside the office is not allowed. Drilling must be approved and performed by a Management-designated person or company.
  • Membership Transferability: You may not transfer your Membership without prior written consent.
  • Visitor Registration: Private office members may receive visitors in their office during Front Desk operating hours. Visitors must be registered through our App / Portal and check in at the Front Desk. Visitors may not use shared areas for work.

4. Payments

  • All membership fees and security deposits are to be paid fully in advance.
  • Security Deposit & Currency Terms: A Security Deposit equal to one month's fee is required before handover. A deposit paid in Ghana Cedis (GHS) is permanently fixed at the nominal GHS amount received, calculated at buro.'s prevailing bank rate on that day. Subject to unpaid balances, the deposit will be returned within thirty (30) calendar days in the currency received. buro. assumes no liability for currency devaluation, exchange-rate fluctuation, or loss of purchasing power, and the Member waives rights to FX adjustments or re-conversion.
  • You agree that your payment method may be automatically charged, where applicable, for fees and other amounts you incur or are liable for, including property damage. You must keep payment information accurate and up to date.
  • Funds received are first applied to arrears and the earliest month due, then to current fees.
  • Invoices unpaid after seven (7) calendar days attract a 10% late payment penalty. buro. shall not automatically debit payment methods for disputed damage claims without fourteen (14) days' prior written notice.
  • No refund will be given on fees already paid, including membership fees, day passes, and meeting-room bookings, except as specified in Clause 5.
  • Annual Increase: Every first of January, buro. may index the Office Fee by a maximum of 5%. The first increase will not apply if the first of January falls within the first three (3) months of your Membership.

5. Cancellation & Termination

  • Notice Period: Either party may cancel or elect not to renew with at least sixty (60) days' prior written notice, unless a cancellation date was fixed in the initial membership details. Failure to provide notice leaves you liable for monthly fees through the full 60-day notice period.
  • No Pauses: Memberships cannot be paused or placed on hold.
  • Termination for Cause: buro. may restrict access and/or terminate immediately by written notice if you breach this Agreement, fail to pay overdue invoices, or violate House Rules. You will have seven (7) calendar days from receipt of notice to vacate; prepaid fees will not be refunded and outstanding balances remain due.
  • Termination Without Cause by buro.: If buro. terminates without cause or discontinues services at the Premises, the Member is entitled to a pro-rata refund of prepaid, unearned fees for the period after termination, payable within thirty (30) days.
  • buro. may decline to renew Services at the end of the subscription period or terminate the account if the membership program is discontinued.
  • Effect of Notice: Notice is effective when received by buro., while all financial obligations continue through the required notice period.

6. Membership Benefits

Additional Benefits may be available with a specific Private Office Membership or special offering. Check the App / Portal, email [email protected], contact the Community Manager, or refer to the Office Space Proposal.

7. Booking Resources

Meeting rooms are for members' meetings and not for guests who wish to work for the day. Purchase a Day Pass or book a meeting room for such guests. If booking credit is exhausted, an invoice will be generated when the booking ends.

8. Mail and Package Handling

You may use the Premises address as your business address. Mail must be collected within seven (7) days or it will be returned to sender, and buro. accepts no responsibility for lost or redirected mail. We have no obligation to store mail after termination. This service is for business correspondence, not merchandise or personal goods, and we need not accept bulk or oversized packages. You may request a Virtual Office Add-on.

9. Property, Liability & Other Members

Your personal property is your responsibility; buro. is not responsible for lost or stolen items. You must remove all property when your membership ends. Property left behind may be disposed of and removal costs charged. You must report missing, malfunctioning, or damaged buro. property assigned to you or bear the replacement cost. buro.'s public liability insurance does not cover your personal property; you should arrange your own insurance.

To the extent permitted by law, you and your employees, agents, guests, and invitees waive claims against buro. and its affiliates, parents, successors, employees, assignees, officers, agents, and directors (the "buro. Parties") arising from injury, damage, destruction, theft, or loss, and release the buro. Parties from such claims. buro. does not control other users and has no obligation to participate, mediate, or indemnify any party in disputes between members or guests.

10. Make Good Policy

You may not alter the Space, add partitions, or apply wall coverings without prior consent. Approved work is subject to a strict make-good policy: at the end of your membership, you must return the Space to its original condition or forfeit the Security Deposit or pay restoration costs. Alterations will be performed by buro. Management or its chosen company after quoted costs are paid in full. Repainting or repair charges apply only where walls or fixtures are damaged, marked, painted, drilled, or dirtied beyond fair wear and tear.

11. Conflict and Order of Precedence

If there is a conflict, ambiguity, or inconsistency, documents govern in this descending order:

  1. Private Office Service Agreement & Commercial Details Sheet;
  2. General Terms & Conditions;
  3. House Rules & Policies;
  4. Invoices, Proposals, or App-Level Notifications.

No secondary document, app-level check-in rule, or invoice note shall override or weaken the core commercial terms, seven-day payment grace period, Security Deposit terms, or sixty-day notice requirement unless explicitly agreed in writing and signed by an authorized representative of buro.