Terms and conditions

General Terms and Conditions

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last update: 06/06/24

The following paragraphs outline the terms and conditions (Terms) on which buro. (we, our, us) grants Service to the customer (you, your).

We require each Customer to access our App / Portal in order to agree on these Terms. Failure in doing this will not grant you access to the Space and Your account will remain suspended.

1. DEFINITIONS

In these Terms, the following definitions apply:

  1. Our Property means any furniture, equipment, documents or other property in the Space that is owned or controlled by us;

  2. Policies mean any of our codes of conduct, policies, house rules  and procedures accessible on the member portal or otherwise made available to you, as added or amended by us from time to time;

  3. Portal means our online buro. app and community platform;

  4. Services means the services included in your Membership as identified on the Website / Portal / App, as updated and amended by us from time to time, and/or as single use product and bookings;

  5. Space and Premises means the buildings and facilities where our coworking space is located at the address listed on the Website;

  6. Your Property means any equipment, documents, property or possessions that you bring into the Space;

  7. Website means our website located at www.burogh.com

2. WHO WE ARE

Who we are for purposes of this Agreement is the NEPJEK COMPANY LIMITED. We reserve the right to change the legal entity that charges you for the Services.  The relevant entity with which you enter into this Agreement shall be known in this Agreement as “we”, “our” “us” or “Nepjek Co. Ltd. operating as buro.”.

3. THE SPACE

buro. provides for all Customers the following services:

  • Electricity, water and Internet connection;

  • Backup generator;

  • 24 hours security service;

  • Access to all shared areas;

  • App and Portal access;

  • Members Perks and Benefits (only for members with an active plan;

  • Complimentary coffee, tea and water;

  • Access via digital key / key tag;

  • Front desk service;

The Space is a shared office, coworking and meeting facilities,  and we ask that you consider other Customers and use the Space and the Portal in a respectful way. Offensive language, threatening behaviour, abuse of our staff or other users and damage to Our Property, or that of another Customer, will not be tolerated.

The Space is a collaborative workspace, and you may find that you are working in close proximity to individuals or organisations that compete with your business. It is your responsibility to ensure that any obligations you may have regarding proximity and/or confidentiality with respect to such competing organisations and other Members generally are adhered to.

You acknowledge that due to the shared nature of the Space, sensitive information may sometimes be overheard, and you agree to respect the right of privacy and confidentiality of other Members in such circumstances.

Where your Membership entitles you to access the Space, this is a licence to use the Space, and does not give you an exclusive right to any part of the Space. You are responsible for ensuring that the Space meets the needs of your business or enterprise. We make no warranties or representations that the Space is suitable for the purpose you intend to use it for.

We ensure that Our Property is maintained in a good condition and complies with any applicable legal or other regulatory requirements. It is your responsibility to ensure that Your Property is fit for purpose and is used in a safe manner. You must ensure that any electrical equipment you bring into the Space is inspected and tested.

You are responsible for making good or indemnifying us (and do hereby authorise us to charge you) for any damage caused to the Space or Our Property by you, your team members or your guests. This excludes fair wear and tear.

We take all reasonable measures to ensure the Space is a safe and healthy working environment. You are responsible for your own safety (and that of your employees and guests) whilst in the Space. This includes using Our Property and Your Property safely, for the purpose it was intended for, and with a reasonable amount of care.

4. USE OF THE SPACE

Although certain Memberships allow you 24/7 access this does not allow you to sleep on the premises.

Customers working in the Space must respect the right of others to have “quiet enjoyment” of the Space and keep personal telephone conversations to a low level and only listen to personal music via headphones. Excessive noise that disturbs other tenants will not be tolerated.

Any damage to our Property, including but not limited to, fixtures and fittings, walls, doors, desks and AV system will be charged to you.

As a non-member, you are allowed to use the space only for the time of your meeting room / conference / day office booking or the tour you booked. Day Pass holders are allowed to use the Space from 8am to 8pm Monday to Friday and 8am to 4pm Saturday as long as they have an active Day Pass.

You acknowledge that you will be liable for, and agree to indemnify us for any damage caused to the Space or Our Property, or for any claim brought against us, by malfunctioning or incorrectly used equipment brought into the Space by you, your employees or your guests. This includes, but is not limited to, damage caused by non-compliant electrical equipment or electrical equipment not fit for use in Ghana.

Smoking is prohibited inside the premises at all times. You can smoke in the outdoor areas provided this is not a nuisance to any other coworker in the proximity.

You must not conduct an auction or sale on the premises or use the premises for any medical or retail activities or other nature involving frequent use by or visits from members of the public.

Explosive or flammable or corrosive fluids or chemicals are not allowed into the Premises.

Coworking Members and Day Pass holders are not allowed to bring visitors in the Space unless they book a meeting room. Alternatively you can meet your guest in the Front Garden.

The key Tag or your mobile phone can be used exclusively for your access, you are not allowed to use it to get another person in the premises.

For the safety of all members, delivery personnel and couriers are not allowed beyond the Front Desk.

We reserve the right to remove offenders from the Space, and suspend or cancel their Membership and access to the Portal without any refund of the Deposit or advance paid fees.

5. CHANGES TO THESE T&C

We may amend these Terms at any time by updating them on our App / Portal. It is your responsibility to agree on the new T&C or we may not grant access to the internet, the premises or decide to cancel your membership. However we will inform you via the App that some changes have been made in our T&C.

If you are unhappy with any proposed changes contact any of our staff members and we will use reasonable endeavours to address your concerns.

6. FEES

All Fees are to be paid fully in advance. A written GRA approved invoice will be given to you at the Front Desk after each payment is made.

Automated invoices and payment confirmations generated by our system are not a valid GRA invoice.

We will provide you with the Services in consideration for you paying the Fees in the manner identified below:

  1. Unless otherwise agreed between us, we accept payment of the Fees by automatic direct debit from a credit card nominated by you (Visa or Mastercard), bank transfer, Pos payment, cheque, payment via card through our app, momo or cash;

  2. It is your responsibility to ensure that your payment details are kept up to date and that there are sufficient funds in your nominated account to enable the successful debit of the Fees if you do a direct banking or pay via credit card automatically;

  3. If the transaction is rejected for any reason you will be liable for any reasonable costs incurred by us in recovering the debt, including but not limited to any legal, bank or collection agency fees;

  4. A 10% increment may be applied at our discretion for payments made 10 days after the invoice due date;

  5. All Fees may be subject to review at our discretion. Our fees are loosely based on Usd and the fees may vary every invoicing cycle.

All Fees may be subject to review at our discretion. Our fees are loosely based on Usd and the fees may vary every invoicing cycle. You will be notified in writing prior to any increase in the Fees taking effect.

7. BOOKING RESOURCES, VENUE HIRE

Meeting rooms, conference and event spaces, phone booths, huddle room and day offices  are available for use by Customers based on availability and all must be booked online through our App / Portal or from the Front Desk. Using any of the above resources without making a booking doesn’t give you the exclusive use of the resource. In case another customer makes a booking for any of these resources you will be asked to vacate the resource. 

Each booking from non members will require the full payment in advance for the booking to be confirmed. Unpaid bookings will automatically be cancelled after 6 hours from the time the booking was made. Bookings cancelled 12 hours prior to the booked start time will incur a cancellation fee equal to 50% of the booking invoice.

Cancellations for meeting rooms and event spaces, day office and day passes already paid are not refundable after the payment is made. We will however add the amount as credit to your account to be used for other services. 

Please note that we DO NOT ALLOW paper or other items to be placed on the walls in the meeting or conference rooms. Let us know in advance if you may need a flip chart or a whiteboard.

Meeting, conference, event spaces and day offices are charged for the time or day booked, where you stay longer than your allotted time slots, you will be charged for your extra time. 

Resources booked outside of staffed hours (8.00.am-7.00pm Monday to Friday, 8am-4pm Saturday, Sunday) may incur an extra staffing fee of 150 Ghs and this will be charged at the discretion of management.

Meeting rooms, phone booths and huddle room are to be used exclusively for meetings or calls, they are not to be used by Customers as a continuous workspace or office.

Phone booths and huddle room are free to use by Members and Day pass holders. A booking is required in order to make use of these resources. Furthermore, to allow each customer to use the resources the maximum allowed booking time is 45 minutes for the phone booths and 60 minutes for the huddle room. You will not be able to make consecutive bookings for the same resources, a 15 minute gap is required in order to book again the same resource. In case you need a longer booking the Front Desk staff can, at their discretion, make this available. You can make multiple bookings on the same day for any resource.

8. buro.'s PROPERTY

All items you may use during your stay at the Space, or assigned to you with your Membership including but not limited to Key Tags, Monitors, Mouse, Keyboards are exclusive property of buro.

As a Member or Day Pass holder you are free to use items assigned to you, however it is your responsibility to inform us if any item is missing, malfunctioning or damaged. We will investigate further to find out how something happened and expect your full collaboration.

Failure in informing us or collaborating will make you responsible for the cost of said item.

9. FAIR USE BY MEMBERS

We can only provide the Services for the Fees quoted if Members use the Space fairly. We believe that using the Space fairly means that you:

  • only use the Space for the number of days / hours allocated to your Membership, booking or day pass;

  • be mindful of your coworkers, in particular if you are using a shared office or coworking desk. Use headphones for your online meetings, never use loudspeakers when on a phone call, keep an acceptable noise level when having a call or meeting. Use headphones if other coworkers are distracting you.

  • limit printing to a reasonable amount (and reduce wastage by printing in B&W and double-sided where possible) in accordance with any policies introduced from time to time by us and communicated to you;

  • you must not use the internet access provided for any illegal purpose;

  • If your guests would like to work in the Space for all or part of the day, they are welcome to purchase a day pass, or discuss membership options by contacting our staff in the Space or via phone or email;

  • continued abuse of the fair use requirements in this clause 9 may result in the suspension or termination of your Membership;

If you are accessing our space pursuant to these terms, common spaces in our Premises are to be accessed by you, and to the extent we permit, your guests, starting from the time immediately prior to your reserved time in the Premises and ending at the time immediately following your reserved time in the Premises.
Common spaces are for temporary use and not as a place for continuous, everyday work.

10. TECHNOLOGY

We will need you to install our App on your mobile device in order to access some doors and use the Services (members and day pass holders). Members working during Front Desk non operating hours will require the App in order to access the Space.

You acknowledge that your refusal to install such software may affect your ability to properly receive the Services you have purchased.

We may also provide you with technical support at your request. You agree that we:

  • are not responsible for any damage to any of your electronic equipment or systems related to such technical support or software installation;

  • do not assume any liability or warranty in the event that any manufacturer warranties are voided;

  • do not offer any verbal or written warranty, either expressed or implied, regarding the success of any technical support. Furthermore, you acknowledge that you have no expectation of privacy with respect to buro.’s internet connection, networks, telecommunications systems or information processing systems (including any stored computer files, email messages and voice messages);

  • your activity and any files or messages on or using any of those devices or systems may be monitored at any time without notice, including for security reasons and to ensure compliance with our policies, regardless of whether such activity occurs on equipment owned by you or us.

  • You must not use the internet access provided for any illegal purpose. You hereby indemnify us against any liability associated with the misuse of our technology and internet systems by You, Your employees or your guests.

11. SECURITY & CONFIDENTIAL INFORMATION

Confidential Information includes information relating to either party’s business, employees, clients, products and business processes.

Any Confidential Information you give us, or we give you, remains confidential. We have adequate policies and procedures in place to protect Confidential Information you disclose to us and you agree to take reasonable care to protect any Confidential Information we may disclose to you and not disclose it to any third party.

You are responsible for ensuring that your Confidential Information, and that of any of your employees, remains secure within the Space and through your use of the App / Portal.

We will not be liable for any unauthorised disclosure of your Confidential Information, unless such disclosure occurs as a result of a breach of our confidentiality obligations to you.

We make no representations about the security of our internet connection, and you must take reasonable security measures (i.e. encryption) as are necessary for your business or enterprise.

A door access system is needed by all Members and Day Pass holders to access the Space outside of staffed hours and will be issued to You. To ensure security in the Space you must not lend your digital key to any other person.

You may be required to present a valid, government-issued photo identification in order to gain access to our Premises.

For security purposes, we regularly record via video certain areas of our Premises. If we deem it reasonably necessary, we may disclose information about you to satisfy applicable law, rule, regulation, legal process or government request, or to protect us, our customers, or other individuals, or any of Our or Their property. It is your obligation to notify any of your guests or agents about this policy. 

We may from time to time take pictures of the Space for marketing purposes.

12. LIABILITY AND INSURANCE

We maintain a public liability insurance policy that covers the Space and we carry our own contents insurance.

Our contents insurance does not extend to Your Property or the property of Your guests. You should make your own insurance arrangements to ensure that Your Property and any other liabilities are covered, including public liability.

Our staff oversee the Space, however we do not accept responsibility for loss or damage to any of Your Property left unattended or unsecured in the Space.

You will indemnify us for any loss incurred by us or any claim against us resulting from a breach of you by these Terms or any action of your employees or guests you bring into the Space. We are not liable for the actions of other individuals. We do not control and are not responsible for the actions of other individuals using the Services at our Premises. You should be aware that other customers may not be who they claim to be. We do not perform background checks on our customers nor do we guarantee that our customers’ profiles are accurate.

We do not endorse, support or verify the facts, opinions or recommendations of our customers.

From time to time, we may investigate any actual, alleged or potential violations of these Terms. You agree to cooperate fully in any of these inquiries. You waive any and all rights against buro., and agree to hold us harmless in connection with any claims relating to any action taken by us as part of our investigation.

Neither party shall be liable for any indirect, special, incidental, or consequential damages, including loss of profits or business interruption, except in cases of intentional misconduct or gross negligence. Both parties retain the right to take legal action under applicable laws, including contract, tort, and breach of statutory duty.

13. THIRD PARTY PRODUCTS OR SERVICES

We are in no occasion responsible for third party providers service malfunction or lack of service.

In the event of an internet service outage or disruption affecting you, buro. shall be obliged to use all reasonable efforts to restore the connection or provide an alternative means of internet access as swiftly as possible. Furthermore, we will update You on the status of the service restoration at regular intervals until the internet connection is fully restored.

The Services may provide you with access to third party products or services. The Services may also provide you with access to advertisements from our other third party business partners. We are not responsible for the content of these advertisements or any links, products, services or other materials relating to any third party products, services, advertisements or other materials.

In no event will we be liable, directly or indirectly, to anyone for any damage or loss relating to any use of, or reliance on, any advertisement on the Services or any products, services or other materials relating to any advertisement.

You agree that our making available access to or discounts for these third party services does not constitute provision of such third party services by us, and you will look solely to the applicable third party for provision of the applicable third party services and for compensation for any claims, damages, liabilities or losses you may incur in connection with such third party services.

14. THINGS OUT OF OUR CONTROL

Sometimes events happen that are out of our control. These include things like strikes, lock outs, accidents, war, fire or the delay or failure in manufacture, production, or supply by third parties of equipment or services. Such events may prevent us from providing you with access to the Space, providing the Services in whole or in part, or may prevent you from performing your obligations under these Terms.

15. PRIVACY

We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way. You can access our privacy policy at https://burogh.com/legal/privacy/.

16 HOUSE RULES

buro. is not your everyday workplace. We’re a community with a purpose. All of us at buro. want to do epic work in an epic space and get along while we’re doing it.

You can bring your own food in the premises or order from any restaurant you prefer. We have a fridge available for you to store your food and drinks, however we will require you to label each of them. Items left in the fridge overnight will be disposed of each morning by the cleaning team. 

You can use the microwave in the common areas, however be mindful of what food you warm, not everyone has your same taste and some smells can disturb other coworkers. Food consumption is not allowed on desks.

To make sure we’re all on the same page, we’re asking you to agree to a legal release. The legal terms and conditions are above, but we’ve translated the highlights into real-person speak. Please read this thoroughly.

OUR PROMISE TO YOU

We value having you as part of our community and are committed to doing all we can to make sure that you and all of your fellow coworkers and guests have:

  • A productive and enjoyable place to work Monday – Friday, 8am – 7pm and Saturday from 8am to 4pm (or 24/7, depending on your membership level) Workspace, power, Internet, coffee and tea, events, art and more;

  • An incredible community of smart, friendly and helpful independent coworkers to connect with from all over the world (and beyond!);

  • A personal login to the buro. App / Portal and access to our online community groups;

  • All the information you need to participate in the buro. community and related events and activities

  • Opportunities to host events of your own, including classes, social gatherings and workshops;

  • A vibrant, uplifting place to call your professional home, even if it’s just to stop by and say hello;

  • Advance notice of any changes to services, fees or other updates, sent to the email address(es) you’ve provided us;

  • An honest commitment to serve you to the very best of our ability. That said, we are human and fallible. Should something go wrong, we’re really sorry, but buro. can’t be held legally responsible. If you’re hacked while on our network, or if our WiFi goes down, or if someone steals something from you, it’s not on us. We will, however, do whatever we can to help you resolve the issue;

  • An always-open line of communication, and confidence that you can share with us any and all questions, concerns or ideas. (PS it’s [email protected]).

YOUR RESPONSIBILITIES

  • buro. is a workplace, treat the space and your neighbours with respect and consideration. When you walk out the door, make sure the space is in the same condition (or better!) as it was when you walked in the door;

  • Your stuff is your responsibility. It’s your job to make sure that you do not leave anything at buro. when you leave;

  • Use your own stuff, not your neighbour’s. If you do need something, send up a help desk message from the App / Portal, or ask the Front desk staff. We’re here to help;

  • Participation is an extreme sport. If you break it, lose it or cause any losses, claims or damages, we’re going to have to ask you to make it right;

  • Respect your neighbour’s smarts, and they’ll respect yours. When you see something on somebody’s monitor or around the printer or on a whiteboard somewhere, forget you saw it. You don’t want your client or your ideas made public and neither does your fellow coworker;

  • Practice kindness. We have zero tolerance for harassment. Every buro. Customers and staff member should feel welcome, comfortable and productive in our space regardless of race, gender, sexual orientation, gender identity, religion or other personal attributes or beliefs;

  • Think before you click. No bit torrent or porn, and buro. cannot be responsible for third-party data, websites, links or services;

  • Keep it legal. We have zero tolerance for anyone using the buro. space or resources to conduct or pursue any illegal activities, or any activity that is generally regarded as offensive;

  • Events are great; until they’re not. It’s your job to provide us with advance notice prior to hosting any event at the buro. Space and the details of the event you want to host;

  • Be key smart. If we’ve entrusted you with digital keys to get into the building and/or buro. space, we’ve given it to you—not your neighbour, partner or guest. Keep it to yourself, and do not allow any guest(s) to enter the space without making sure they’re registered at the Welcome Desk;

  • Communication is a two-way street. You’re responsible for letting us know right away if there are any changes to your contact and payment information. It’s also on you to read the emails we send you with changes to our services, fees and other updates.

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