General Terms & Conditions

updated 16 August, 2026

1. Overview

These Terms and Conditions (the "Terms") describe your rights and obligations in connection with your membership and use of services provided by buro. (the "Services"). By using the Services, you agree to abide by and be bound by these Terms and by the House Rules, which are published separately on this website. Please read them carefully.

2. Who We Are

For the purposes of these Terms, "we," "our," "us," or "buro." refers to NEPJEK Company Limited operating as buro., located at Osu Cose, Plot n. 7, Nyaniba Estates, Accra. We reserve the right to change the legal entity that charges you for the Services.

3. Who You Are

References to "you," "your," and similar words in this Agreement refer to the individual or entity registering for Services and agreeing to be bound by these Terms. If you are entering into these Terms on behalf of an entity, you represent and warrant that you have all necessary right, authority, and consent to bind such entity.

4. Membership and Services

Your access and the scope of services provided by buro. are determined by your specific membership plan / product (e.g., Hot Desk, Fixed Desk, Private Office, Virtual Office, Day Pass, booking). We reserve the right to change or modify our services and these Terms from time to time, and we will provide notice of any significant changes.

5. The buro. Portal & App

To use the Services, you will need to download / access our App / Portal. Your agreement to these Terms, along with our general House Rules and any other policies made available to you, is required to gain access to the Space and your account. Your Portal login details are personal and must not be shared. You are responsible for ensuring the security of your login details and must notify us immediately if you suspect unauthorized access.

6. Payments and Billing

  • All fees are to be paid fully in advance.
  • You agree that the payment method provided by you will be automatically charged (where applicable) the fees and any other amounts you may incur or be liable for, including damages caused to any of our Premises or property. You must keep your payment information up-to-date and accurate.
  • When we receive funds from you, we will first apply the funds to balances in arrears and to the earliest month due. Once past balances are satisfied, any remaining funds will be applied to current fees due.
  • Invoices unpaid after seven (7) calendar days from the due date shall attract a 10% late payment penalty. Payments received shall be applied to the earliest outstanding balances first. buro. shall not automatically debit payment methods for disputed damage claims without providing fourteen (14) days' prior written notice.
  • No refund will be given on fees already paid. This applies to all purchases, including membership fees, day passes, and meeting room bookings unless specified in clauses 8 and 11.

7. Use of the Space

Your use of the buro. space, including common areas, phone booths, huddle rooms, and private offices, must be respectful of other users and consistent with a professional office environment. You are required to abide by our buro. House Rules & Policies, accessible on our App/Portal and separately on this website. Violation of these rules, including the prohibition of illegal activities or harassment, may result in immediate cancellation of your membership without a refund. You are responsible for damage caused to our property by you or your guests.

8. Changes to Our Services or These Terms

The availability and scope of the Services are subject to change from time to time at our discretion. Our Premises and the Services offered may also change. We may modify, delete, or add to these Terms at any time and will provide notice by emailing your registered email address or posting a notice on our App / Portal. Your continued use of the Services following notice constitutes agreement to the modified terms. If you do not agree, you may terminate your membership with immediate effect upon written notice without an early cancellation fee. Fees paid for the current billing cycle remain non-refundable, and any Security Deposit shall be returned according to your specific membership agreement where a Security Deposit is required.

9. Property, Liability & Other Members

You maintain sole responsibility for your personal belongings; buro. assumes no liability for loss or theft. Upon termination or expiry, all personal items must be removed from the Premises. We may dispose of abandoned property and invoice you for removal costs. You must notify management immediately of missing, faulty, or damaged buro. equipment assigned to you, or you may be liable for replacement costs. Our public liability insurance does not cover your personal assets; we strongly advise maintaining your own insurance.

To the maximum extent allowed by law, you - for yourself and on behalf of your team and guests - waive all claims and legal rights against buro., its affiliates, and representatives (the "buro. Parties") for injury, damage, or loss of life or property, and release the buro. Parties from all such liabilities and claims.

We exercise no control over, and are not liable for, the conduct of other members or individuals using the Services. Should a conflict occur, buro. is under no obligation to intervene, mediate, or indemnify any involved party.

10. Termination of Services

We may terminate or suspend your membership with immediate effect if you fail to comply with these Terms, pay fees, adhere to our House Rules, or comply with another specific service agreement. You are responsible for removing all property from the Premises upon termination or expiration of your membership.

11. Booking Resources

Meeting credits and cash payments are applied at booking. Cancellation charges or credit deductions depend on the notice provided before the start time:

  • More than 24 hours' notice: 100% of the booking fee is credited back, or 100% of used booking credits are restored.
  • Between 12 and 24 hours' notice: a 50% cancellation fee applies. 50% of the cash fee is credited, or 50% of applied credits are permanently deducted.
  • Less than 12 hours' notice: the booking is strictly non-refundable. 100% of the fee is charged, or 100% of applied credits are consumed.

Cancellations must be completed directly via the App/Portal or confirmed with Front Desk staff during operating hours. Email requests sent outside Front Desk operating hours do not constitute valid notice.

12. Cooperation in Investigations

From time to time, we may investigate actual, alleged, or potential violations of these Terms. You agree to cooperate fully in these inquiries. You waive all rights against the buro. Parties and agree to hold them harmless in connection with claims relating to action taken as part of an investigation.

13. Intellectual Property

You must not directly or indirectly take, copy, or use information or intellectual property belonging to other members, member companies, or their guests, including names, likenesses, voices, business names, trademarks, service marks, logos, trade dress, identifiers, or modified versions of the same.

You may not use the name "buro.", our business names, trademarks, service marks, logos, trade dress, other identifiers, or pictures or illustrations of buro. properties without our prior consent.

14. Technology and Privacy

We may need to install software on your electronic equipment to provide the Services or technical support. We are not responsible for damage related to such support or installation, do not assume liability if a manufacturer warranty is voided, and make no express or implied warranty regarding the success of technical support.

You acknowledge that you have no expectation of privacy with respect to buro.'s internet, networks, telecommunications, or information processing systems. Activity may be monitored for security and policy compliance. buro. may monitor network-level metadata (bandwidth, connection logs, threat alerts) but shall not intercept or inspect the content of members' communications, files, or data, and shall have no right to access data on your devices.

buro. shall comply with the Data Protection Act, 2012 (Act 843) in collecting, storing, and monitoring personal data.

15. Disclaimer of Warranties

The Services are provided on an "AS IS" basis. Except as explicitly stated and to the extent permitted by law, buro. disclaims all express or implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. buro. shall use commercially reasonable endeavours to minimize disruption and maintain power, internet, and facility security. If these services are materially disrupted for more than forty-eight (48) consecutive hours, excluding Force Majeure, buro. shall take prompt remedial action. If disruption continues unmitigated for more than fourteen (14) consecutive calendar days, the Member may terminate immediately by written notice without early cancellation penalties or late fees.

16. Indemnification

  • Member/customer indemnification: You shall indemnify, defend, and hold harmless the buro. Parties from claims, liabilities, losses, damages, and expenses, including reasonable attorneys' fees, resulting from your breach or the negligent or willful conduct of you, your employees, agents, guests, or invitees. You are responsible for persons you or your team invite to the Premises.
  • buro. indemnification: buro. shall indemnify, defend, and hold harmless the Member from direct third-party claims, liabilities, and reasonable legal costs arising directly from buro.'s gross negligence or willful misconduct in operating and maintaining the Premises.

17. Governing Law

These Terms and the transactions contemplated hereby shall be governed by and construed under the laws of Ghana.

18. General Provisions

  • Entire Agreement: These Terms, our House Rules, and feature-specific guidelines or additional terms constitute the entire agreement and supersede prior proposals, understandings, and communications.
  • No Partnership or Agency: Nothing creates a partnership, joint venture, agency, or employment relationship. You may not represent yourself as an agent or partner of buro. or as having authority to bind buro.
  • Assignment: You may not assign or transfer rights or obligations without our prior written consent.
  • Relationship of Parties: These Terms grant no title, lease, easement, lien, possession, tenancy interest, or other real property interest in our business or Premises.
  • Force Majeure: We are not liable for failure or delay caused by events beyond our reasonable control.
  • Severability: An unenforceable provision shall be modified to the minimum extent necessary or disregarded, while the remaining Terms continue in effect.
  • Contacting Us: Contact [email protected] or speak to Front Desk staff with questions about these Terms.

19. Dispute Resolution

Except where either party seeks equitable or similar relief from a court of competent jurisdiction, a dispute arising from this Agreement that cannot be settled amicably shall be finally settled under the arbitration rules of Ghana then in force. Arbitration shall take place in Accra, Ghana, confidentially and in English. The award shall be final and binding and may be entered in any court of competent jurisdiction.